Shipping & returns

Big Al's Bicycle Heaven Return Policy 

On-line orders

With a Receipt (in -store or by mail): 

If your purchase does not meet your satisfaction, you may return it within 30 days of purchase. To return an item, the item must be new, unused and in its original packaging. You may return the item to Big Al's at 207 Elk Ave or by mail. If you need to return an item via mail please follow the steps below. 

1) Package the items for shipping. 

2) Email or call us for a return label. We will send this to you via email. 

3) Print label and adhere to your package. 

4) Drop off at appropriate location. 

Refunds: 

The tax amount and the cost of the item will be included in your refund. Original shipping and handling fees may be deducted from the value of your refund unless the return is the result of an error. Refunds will be issued in the same form of payment as original purchase. 

  • A Store Credit or Gift Card will be issued for all purchases made using a Gift Card or Gift receipt purchases. 

Exchanges:

The best way to exchange an item is to return the original purchase and purchase the replacement item that you would like.